SHIPPING
PotteryPainters will confirm dispatch of goods via email.
Any date or period for delivery shall be considered as indicative. We aim to dispatch non-personalised items to your specified delivery address within 3 working days.
For personalised items we aim to dispatch these within 10 working days, but 15 working days should be allowed.
The prices indicated for shipping and delivery apply to UK only. Please call for further information on shipping rates abroad.
If we cannot dispatch an item to you within the specified time we will notify you and at your request we will cancel the order and refund your money in full.
Once the items have been signed for at the delivery address it is no longer the responsibility of PotteryPainters. Refunds will not be given if your gift is not passed to the main recipient.
PotteryPainters will not be responsible for delays in the delivery caused by any third party.
GOODS DAMAGED IN TRANSIT
Please check your goods on delivery. If the items do arrive damaged/faulty please let us know within 7 days and arrange to post them back to us via Recorded Delivery in their original packaging.
We will reimburse these extra postage costs. If you do not inform us within 7 days, then we will have no liability for items said to be damaged/faulty on delivery.
When returning goods please provide the details set out below:
- Order No
- Name and Address
- Original Invoice
- Original Packaging
Please address any returned products to: PotteryPainters, 67 Hengistbury Road, Bournemouth, Dorset BH6 4DJ
REFUNDS AND RETURNED GOODS
No refunds/exchanges are available on personalised items unless a mistake has been made by us.
We offer a money back guarantee on non-personalised items. Simply notify us by email within 7 days of receipt. Return the item to us at your own expense, (unless the item is damaged or faulty) via Recorded Delivery. We will then offer a refund, provided the goods are unused and in merchantable condition. Please note when issuing a refund postage costs on the original order are not refunded unless the goods are damaged or faulty.
When returning goods please provide the details set out below and return to the address below:
- Order No
- Name and Address
- Original Invoice
- Original Packaging
Please address any returned products to: PotteryPainters, 67 Hengistbury Road, Bournemouth, Dorset BH6 4DJ
WHAT do you ship?
Are all your products shippable or do some restrictions apply?
WHEN do you ship?
Tell your customer at which point you ship out their order.
WHERE do you ship to?
Let customers know if you ship on a global basis or whether there are exclusions for certain countries or areas.
HOW do you ship?
Here you outline the method of transportation and possibly which specific freight companies you use.
RATES to ship?
Consider publishing your rates and/or methods of calculating shipping charges.
How to track an order that's been shipped?
Describe any methods your customer can use to track their shipment.
Instore pick up option?
If you have brick and mortar locations, can customers pick up orders there. Provide locations, directions and hours of operation.
Recycling of packing materials?
Are your packing materials green? Let your customers know how to recycle them.
Sample Return Policy
Return policies are very industry and location specific. Following are some main return issues you need to define for your store.
WHAT can be returned?
Are all your products returnable or do some restrictions apply?
WHEN do items need to be returned by?
Set the time limit for returns.
WHERE do items need to be returned to?
HOW do customers return items?
Tell the customer how to return items, what documentation they need etc.
SHIPPING for returns?
Are original shipping rates refundable? Does customer pay for shipping the return?
CREDIT for returns?
Set how customer is credited for returned item.
Instore return option?
If you have brick and mortar locations, can customers return items there. Provide locations, directions and hours of operation.
Packing materials?
Do items need to be in orginal packaging for returns?
